Terms and conditions

Terms & Conditions

Thank you for giving Holiday Package LLC the opportunity to take care of your holiday. Given below are the booking terms & conditions for your reference. Please do not hesitate to call the main office number on +201123050080 or the office mobile phone on +21005768369or email us on ask@holiday-package.net should you wish to clarify any of the terms & conditions mentioned below.

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means Holiday Package LLC.

 

 

ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE:

Generally hotel rooms will be available between approximately noon and 2 pm and are to be vacated between 10 am and noon.

Often at the time of your stay, if you ask the hotel staff, it can be possible for you to get an early check-in or late check-out and it’s subject to availability

TWIN OR DOUBLE ROOMS

Accommodation is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated in the itinerary. We try to get your room upgrades at all hotels on your itinerary; ultimately however this is done at the individual hotel’s discretion and takes in to account room availability.

 

MEALS:

Meal plans will be specified in your tour itinerary. It could be a combination of full board, half board (breakfast & dinner) or Bed and Breakfast. The detailed itinerary and/or invoice will have your meal plan mentioned for each hotel.

 

ACCOMMODATION IN Maldives

 In many hotels, especially beach resorts ‘insects’ in the rooms are almost inevitable in some cases. It should by no means be taken as a sign of dirtiness, simply a fact of life in these destinations. Should you be concerned about any insects in your room then please refer it to the hotel staff who should attend to the matter for you

 

IF WE CHANGE YOUR HOLIDAY ACCOMMODATION

Exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or building and development work your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival we will attempt to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available we will refund the difference of the itinerary price between the accommodation booked and that available.

 

WEATHER CONDITIONS:  

Information is supplied by the Meteorological Office and other sources and is given as a guide only. Our team is happy to advise on weather trends as many of the destinations featured in have a tropical climate where heavy rainfall and strong, We strongly recommend you listen to local advice to ensure your own safety.

We cannot be held responsible for disruption to your holiday due to any kind of weather conditions.

 

IF YOU HAVE A COMPLAINT WHILE YOU ARE ON HOLIDAY

Should you require general support whilst you are on holiday you should firstly ask the “Holiday Package Representative” who should be able to bring about a solution for you in almost all cases.

Have an emergency or if it’s something you would rather speak to us about then you must bring it to the attention of Holiday Package immediately in writing by emailing us on ask@holiday-package.net detailing your complaint or concerns.

 

PERSONAL BELONGINGS AND LOST ITEMS

 For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times.

ON RETURN FROM YOUR HOLIDAY

 Your feedback is really important to us, whether it be positive or negative. We would love to know if you have had a great time or if you think the hotel or service has not been up to scratch etc. At the end of your holiday, we may get in touch with you by email or telephone etc and you may be sent a link to a questionnaire page on our website for you to fill in your feedback.

We may also ask whether you would mind sharing some of your holiday photographs with us. Any feedback and photographs relating to your holiday.

If you do not wish for us to share or publish your holiday feedback or photographs then please state this in writing and send to us by email.

 

BEHAVIOUR

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of hotel manager, tour guide or other person in authority, your behavior is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements (including any return travel).Suppliers Standard Terms & Conditions apply

 

CONTACT US

Thanks for taking the time to read these booking terms and conditions, if you have any questions or should you wish to clarify any of the terms and conditions mentioned above please do not hesitate to call +211023050080 or email us on ask@holiday-package.net