Refund & Cancellation

Refund & Cancellation Terms and Conditions

Thank you for giving Holiday Package limited the opportunity to take care of your holiday. Given below are the booking terms & conditions for your reference. Please do not hesitate to call the main office number on  +201123050080 or the office mobile phone on    +201005768369 or email us on res@holiday-package.net should you wish to clarify any of the terms & conditions mentioned below.In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means Holiday Package.  

Methods of Payments

BY CARD: We accept all major bank cards and can take payment by card over the telephone using Debit or Credit card.

In Cash

Bank Transfer                                                                                                                      

CANCELLING YOUR HOLIDAY:

If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail to res@holiday-package.net within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. A cancellation invoice can be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. You may also check your booking has been cancelled by emailing us on res@holiday-package.net
  • If you cancel more than 14 days before your scheduled trip, 75% of the package price refunded. And fees of bank transaction will be charged.
  • If you cancel within 7 to 3 days of your schedule trip departure, 50% of the package price refunded.
  • If you cancel within 2 days of your schedule trip departure, 100% of the package price.
  • No shows are responsible for 100% of trip fees.
  

Refund settlement timeline

If your original method of payment was credit/debit card or you are being refunded by bank transfer based on the details you provided at the time of your refund request, the refund amount will be reflected as below:Refund settlement timeline from refund request date:
  • Credit/Debit card 15 business days
  • Bank transfer 15 business days
  • Cash/Cheque settlement 10 business days
We recommend contacting us for assistance if you experience any issues receiving your payments. 

CHANGES OR ADDITIONS TO YOUR HOLIDAY:

If you want to change any part of your holiday arrangements after placing your booking with us, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of 55 USD per booking, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking.  

ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE:

Generally hotel rooms will be available between approximately noon and 2 pm and are to be vacated between 10 am and noon.Often at the time of your stay, if you ask the hotel staff, it can be possible for you to get an early check-in or late check-out. 

IF WE CHANGE YOUR HOLIDAY ACCOMMODATION

Exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or building and development work your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival we will attempt to provide accommodation of at least the same standard in the same area. If only accommodation of a lower standard is available we will refund the difference of the itinerary price between the accommodation booked and that available. 

WEATHER CONDITIONS:   

Information is supplied by the Meteorological Office and other sources and is given as a guide only. Our team is happy to advise on weather trends as many of the destinations featured in have a tropical climate where heavy rainfall and strong.We cannot be held responsible for disruption to your holiday due to any kind of weather conditions.